Find answers to the questions we're asked most often. If you can't find what you're looking for, email us at info@anne-london.uk and we'll be happy to help.

Orders

How do I place an order?

Add the items you love to your basket, then click Checkout. Enter your delivery address and payment details, review your order and confirm. You don't need to create an account to order.

Can I cancel my order?

Yes. Email info@anne-london.uk with your order number as soon as possible. As a UK consumer you also have the legal right to cancel within 14 days of receiving your goods, without giving a reason. Please see our Refund Policy for full details.

I entered the wrong delivery address. Can I change it?

Please email us straight away. We'll do our best to update it, but once your order has been dispatched it may no longer be possible to change the address.

Delivery

Where do you deliver?

We deliver to customers in the United Kingdom.

How long will delivery take?

Orders are usually processed within 1 to 4 working days. Once dispatched, delivery to the UK typically takes 6 to 12 working days. These are estimates rather than guaranteed dates. Full details are in our Shipping Policy.

Where is my order shipped from?

Our products are shipped directly to you from China by our external suppliers.

Why has my order arrived in more than one parcel?

If you order several items, they may be sent from different suppliers or logistics centres, so your order can arrive in separate parcels on different days. This doesn't mean anything is missing.

How can I track my order?

Where tracking is available, we'll send you tracking details by email. You can also use our Track Your Order page. If your items ship separately, you may have more than one tracking number.

My order hasn't arrived. What should I do?

If your order hasn't arrived after the maximum estimated delivery time, email info@anne-london.uk with your order number and we'll check its status for you.

Returns & Refunds

Can I return an item?

Yes. You have a legal right to cancel within 14 days of receiving your order. On top of that, you can request a refund for up to 30 days from delivery. Email info@anne-london.uk with your order number to get started.

Do I need to send the item back?

Usually not. In most cases we'll let you know that you can keep or dispose of the item, and you won't need to post it back to receive your refund.

How will I receive my refund?

We refund to your original payment method, without undue delay and no later than 14 days after we're told of your decision to cancel. You won't be charged any fees for the refund.

My item arrived damaged or isn't what I ordered. What should I do?

We're sorry about that. Please email info@anne-london.uk with your order number and a description of the problem. We may ask for a photo to help us sort it out quickly. Your statutory rights are not affected.

Payment

Is it safe to pay on your website?

Yes. Our checkout is secure and your payment details are encrypted. The payment methods available to you are shown at checkout.

What name will appear on my card statement?

Your payment will appear as Anne London.

Why was my payment declined?

Please double-check your card number, expiry date, billing address and security code. If everything is correct, your bank may have declined the payment, so it's worth contacting them.

Still have a question?

Email us at info@anne-london.uk or visit our Contact Us page.